Purpose 

This document provides instructions for users requesting remote assistance and support engineers providing help via Microsoft QuickAssist, a built-in remote support tool for Windows. 

Part 1: For Users – Requesting Assistance 

Prerequisites 

Windows 10/11 device with QuickAssist installed (pre-installed on most systems). 
Stable internet connection. 
Security code provided by the support engineer. 

Steps to Request Help 

1. Open Microsoft QuickAssist 

1. Press Windows Key, type QuickAssist, and select the app. 

2. Or, open Start Menu > Windows Accessories > QuickAssist. 

2. Choose “Get assistance” 

1. Click Get assistance (as the person needing help). 

3. Share the Security Code 

1. A 6-digit code will appear (e.g., 123-456). 

2. Provide this code to the support engineer verbally or via a secure channel. 

4. Wait for Connection 

1. Once the engineer enters the code, you’ll see a prompt: 

1. “Allow IT support to view your screen?” → Click Allow. 

2. For full control, select Allow remote control. 

5. End Session 

1. Click Stop sharing at any time to disconnect. 

Part 2: For Support Engineers – Providing Assistance 

Prerequisites 

Windows 10/11 device with QuickAssist. 
Valid Microsoft account (work or personal). 
User’s 6-digit security code. 

Steps to Assist Remotely 

1. Open Microsoft QuickAssist 

1. Press Windows Key, type QuickAssist, and open the app. 

2. Choose “Give assistance” 

1. Click Give assistance (as the helper). 

2. Sign in with your Microsoft account (if prompted). 

3. Enter the User’s Security Code 

1. Type the 6-digit code provided by the user. 

2. Click Continue. 

4. Select Connection Type 

Full control – Interact with their device (requires user approval). 

5. Start Remote Session 

1. The user must click Allow on their screen. 

2. Once connected: 

1. Use the toolbar for annotations, pausing, or ending the session. 

2. Right-click for additional options (e.g., Ctrl+Alt+Del, Task Manager). 

6. End the Session 

1. Click Stop or close QuickAssist to disconnect. 

Troubleshooting Tips 

QuickAssist not opening? 

• Reboot the device or repair via Settings > Apps > QuickAssist > Advanced options > Repair. 
  Connection issues? 

• Check firewall settings (allow quickassist.exe). 

• Ensure both parties have stable internet. 
  Security code expired? 

• Generate a new one (codes expire after 10 minutes). 

Best Practices 

✔ For Users: 

• Never share the code publicly (use a trusted channel). 

• Monitor the session and stop if anything seems suspicious. 
  ✔ For Engineers: 

• Explain actions before taking control. 

Use “View only” mode unless full control is necessary. 

Thanks for following this tutorial.